LEGAL AGREEMENTS

Skytells, Inc provides Computer/Internet Services And Digital Products to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Skytells, Inc are subject to the following terms of service.

This agreement was written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version controls. Please note that Section 17 contains certain changes to the general terms for users outside the United States.
You agree to use all Skytells Inc.'s services and facilities at your own risk. Skytells, Inc specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Skytells, Inc be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold Skytells, Inc harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Skytells, Inc, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Skytells, Inc against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Skytells, Inc's server.

Skytells, Inc reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Skytells, Inc's server. Skytells, Inc shall be the sole judge of what violates this Policy.

PRIVACY NOTE

Information Collection and Use

Copyright © 2014 Skytells. All rights reserved.

Skytells is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Skytells collects information from our users at several different points on our web site. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: (1) To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested; (2) To allow us to better service you in responding to your customer service requests; (3) To quickly process your transactions; (4) To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please update your newsletter preferences available within My Account area of our billing and support system. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we Skytells are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Protection This web site takes every precaution to protect our users’ information. When users submit sensitive information via the web site, your information is protected both online and off-line.

Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Disclaimer

If any law enforcing agency lawfully requests for disclosure of any information from us then Skytells may have to disclose such information that have been legally requested for by law enforcing agency.

Last Revised: JAN 9, 2016
(END of Privacy Policy)

Copyright © 2014 Skytells, All Rights Reserved.

All Skytells Products including ("Skytells PM") Are legally registred to Skytells, Inc ("Skytells Inc").
Any computer program provided by Skytells (TM) is protected by copyright law and international treaties.
Unauthorized reproduction or distribution of this program, or any portion of it, may result inseverecivil and criminal penalties, and will be prosecuted to the maximum extent possible under thelaw.

Account Registeration

Skytells users provide their real names and information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:

  • You will not register on our website or system if you are under 13.
  • You will not provide any false personal information on Skytells, or create an account for anyone other than yourself without permission.
  • You will not create more than one personal account.
  • If we disable your account, you will not create another one without our permission.
  • You will not use Skytells Services And Products if you are a convicted sex offender.
  • You will not share your password (or in the case of developers, your secret key), let anyone else access your account.
  • Users are subject to provide their legal names upon registration
  • Users are subject to provide their legal DOB ("Date of Birth") upon registration
  • Users are subject to provide their real information upon registration such as ("Email") ("Mobile Number")
  • Users are subject to provide their real Geography information upon registration such as ("Address") ("City") ("State") ("Country")
  • Users are subject to provide their Gov. IDs ( Passport / Driving License / National ID ) If needed.
  • Companies are subject to provide their legal Name/Address/Reg. Number or Tax ID.
  • Companies's owners are subject to provide their Gov. IDs ( Passport / Driving License / National ID ) If needed.

Safety

We do our best to keep Skytells safe, but we cannot guarantee it. We need your help to keep Skytells safe, which includes the following commitments by you

  • You will not post unauthorized commercial communications (such as spam) on Skytells ("Products").
  • You will not collect users' content or information, or otherwise access Skytells Profiles, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.
  • You will not engage in unlawful multi-level marketing, such as a pyramid scheme, on Skytells ("Connect") ("Profiles").
  • You will not upload viruses or other malicious code.
  • You will not solicit login information or access an account belonging to someone else.
  • You will not bully, intimidate, or harass any user.
  • You will not post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
  • You will not develop or operate a third-party application containing alcohol-related, dating or other mature content (including advertisements) without appropriate age-based restrictions.
  • You will not use Skytells to do anything unlawful, misleading, malicious, or discriminatory.
  • You will not do anything that could disable, overburden, or impair the proper working or appearance of Skytells, such as rendering or other Skytells functionality.
  • You will not facilitate or encourage any violations of this Statement or our policies.

Notice : By Joining our website or licensing a product, your information will be registered on our system as provided and you confirm that all given information upon registeration is correct.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters , surveys,and we may put ads about our products and our Skytells application or mobile application also in your personal Skytells profile and all application subscribers profiles. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Protecting Other People's Rights

We respect other people's rights, and expect you to do the same.

  • You will not post content or take any action on Skytells ("Products") ("Connect") or ("Profiles") that infringes or violates someone else's rights or otherwise violates the law.
  • You will not post anyone's identification documents or sensitive financial information on Skytells.
  • You will not use our copyrights or Trademarks or any confusingly similar marks, except as expressly permitted by our Brand Usage Guidelines or with our prior written permission.
  • If we remove your content for infringing someone else's copyright, and you believe we removed it by mistake, we will provide you with an opportunity to appeal.
  • You will not use our products for Attacking or Targeting anyone.

 

All Skytells Products including ("Skytells PM") Are legally registred to Skytells, Inc ("Skytells Inc").
Any computer program provided by Skytells (TM) is protected by copyright law and international treaties.
Unauthorized reproduction or distribution of this program, or any portion of it, may result inseverecivil and criminal penalties, and will be prosecuted to the maximum extent possible under thelaw.

Products Requirements

Every single product made by Skytells, Inc. requires a special platform and hardwares

  • Skytells PM
    • LICENSE : Skytells PM is not a free software, And you may subject to purchase one of its license planes.
    • OS : Windows XP / Vista / Windows 7 /Windows 8 / 8.1 And Windows 10
    • RAM : 2 GB or higher
    • CPU : Intel Dual Core(TM) or higher
    • Dot Net Framework to be installed on your computer
  • Skytells Connect
    • LICENSE : Skytells Connect is not a free software, And you may subject to purchase one of its license planes.
    • OS : Website, Facebook Page, Blog or Linux Server

Guidelines

  • You will not use any of Skytells Products if you are under 13.
  • You will not use any of Skytells Products for spamming or scamming.
  • You will not use any of Skytells Products for targeting an religious group.
  • You will not use any of Skytells Products for selling or buying weapons or drugs.
  • You will not use any of Skytells Products to support any of unauthorized trademarks such as ("drugs...etc").
  • You will not post content or take any action on Skytells ("Products") ("Connect") or ("Profiles") that infringes or violates someone else's rights or otherwise violates the law.
  • You will not use any of Skytells Products for selling ("Any") unauthorized products.
  • You will not post anyone's identification documents or sensitive financial information on Skytells.
  • You will not use ("Any") of our product on Virtual Servers ("VPS") without our permission.
  • You will not sell Skytells Product's licenses without our permission.
  • You will not give your license information to someone else or let him/her access to your license.
  • Some countries are not allowed to use our products.
  • Our pricing are different between contry to another

Limitation

  • Every single product we made, has its own limitation between a license plan to another
  • Every single product we made, has its own limitation between country to another.
  • Each Skytells Product's License Plan has its own feature.
  • Each Skytells Product's works on a multiple PCs ("This Requires Our Permission")
  • Skytells Inc has right to deactivate any license at anytime if we found it doesn't meet our terms.

Responsibilities

  • Every single product we made is totally secured and certified.
  • Every single product we made is fully tested by our engineers
  • Skytells Inc. is not responsible for unauthorized usage of our products the user must be responsible for his own usage.
  • Skytells Inc. is always focusing of your safety, if you follow our safety check list for our marketing product such as ("Skytells PM")
  • Skytells Inc. is not responsible for bad usage of Skytells PM's Publisher feature, And by using this feature it will be at your own risk.
  • Skytells Inc.'s marketing products such as ("Skytells PM") is developed to HELP you grow up your business

Notice : Skytells Inc has right to deactivate any license or account at anytime if we found it doesn't meet our terms.
Any computer program provided by Skytells (TM) is protected by copyright law and international treaties.
Unauthorized reproduction or distribution of this program, or any portion of it, may result inseverecivil and criminal penalties, and will be prosecuted to the maximum extent possible under thelaw.


Each country has it own rules to accept its own users's licenses

USA

  • Users from U.S. are subject to prodive thier SSN to us upon licensing process.
  • Users from U.S. are subject to prodive thier legal names to us upon licensing process.

UK

  • Users from UK. are subject to prodive thier Business Website / Tel. Number upon licensing process.
  • Users from UK. are subject to prodive thier Business E-Mail Addresses upon licensing process.

Morocco

  • We do NOT grant licenses for people who are living in Morocco without the required Docs. for a fraudulent reasons.
  • Electronic Payments made by people who are living in Egypt are NOT accepted for fraudulent reasons unless provide a Copy of Credit Card or PayPal account that used for the payment.
  • Gov. ID ( Passport, Driving License, National ID)
  • No E-Payments for users who are living in Morocco
  • Insurance amount at least 20% of the product's total amount.

United Arab Emirates

  • We do NOT grant licenses for people who are living in UAE without the required Docs. for a fraudulent reasons.
  • Electronic Payments made by people who are living in UAE are NOT accepted for fraudulent reasons unless provide a Copy of Credit Card or PayPal account that used for the payment.
  • Gov. ID ( Passport, Driving License, National ID)
  • No E-Payments for users who are living in Morocco
  • Insurance amount at least 20% of the product's total amount.

Egypt

  • We do NOT grant licenses for people who are living in Egypt without the required Docs. & Terms for a fraudulent reasons.
  • Users must have a Business E-Mail Address
  • Users must have a Business Phone Number ( Listed on a public search records )
  • Users must have a Legal Business Name, Brand or Trademark
  • Userss from Egypt are subject to provide their Gov. ID such as ( Passport, Driving License, National ID).
  • Insurance amount at least 20% of the product's total amount.
  • Users must have a 2rd language certificate e.g. ("English") or ("French").
  • Users must provide their TRUE address, Mobile number, Business Number, And region while licensing
  • Users must provide the real purpose behind purchasing a Skytells Product License.
  • Electronic Payments made by people who are living in Egypt are NOT accepted for fraudulent reasons unless provide a Copy of Credit Card or PayPal account that used for the payment.
  • Users or Companies must sign a true (Hand-Written) application written in English US contains thier signature for agreeing our Terms and Policy.

Notice : Skytells has right to activate or deactivate any license at anytime, all licenses being issued within 24hrs of purchase date.

Last Revised: JAN 1, 2016
(END of Privacy Policy)

Copyright © 2014 Skytells, Inc. All Rights Reserved.

We wants you to love our products and grow up your business so much faster, Skytells Inc. offers a different ways of support.
Our support is always ready to serve you, Because we believe that your succeed is our succeed
We have three different methods of our support, You can reach us at anytime inside our Business Hours.

How to reach us ?

  • Skytells Call Center
    • If you're living in United States, Dial Toll Free Number : (877) 778-8073
    • If you're living outside United States, Dial : +1 (877) 778-8073
    • You can dial our call center for free from any country by visiting our website and click ("Click to Call Us") up-right header.
  • Skytells Support Tickets
    • You can submit your support ticket at anytime by visiting our support center from Web or one of our Products.
    • All Support Tickets being processed within 24 hours starting from submission date.
    • Some responses may be delayed according to the tickets's purpose
  • Skytells Live Support
    • In Some countries, you may able to speak with us across our website

Notice : Our Business Hours (Mon to Fri) 9 AM to 9 PM ( Los Angeles Times )
We do NOT offer any support across our Facebook Page.

If you make a payment on Skytells or use Skytells Credits, you agree to our Payment Agreement

1. Funding and spending. When you make a purchase using Skytells Payments, you agree to provide a valid funding instrument to load money into your electronic value balance. When you have successfully completed this funding transaction, we will then transfer that value to the developer offering the content you wish to purchase.

2. Pricing. Pay attention to the details of the transaction, because your total price may include taxes, fees, and shipping costs, all of which you are responsible for funding.

3. Extra terms. You may be presented with additional terms related to a specific purchase before you confirm the transaction (such as shipping terms for tangible goods). Those additional terms will also govern that transaction.

4. Payment Methods And Pricing are different between a country to another.
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee, Skytells ("Offers") are nonrefundable).
We accept Visa, Master Card, American Express, Discover Card. For webhosting plans we will setup your account without any paying.
Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.
All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation.

7 Days Money back Guarantee

We want you to be fully satisfied with every item that you purchase from Skytells and satisfaction is very important to us. If you are not satisfied with an item that you have purchased, you may return the item within 7 days of delivery for a full refund of the purchase price. If for any reason (or no reason at all) you are not 100% satisfied with our products we will give back all money* if it is within the first thirty days of purchase (the “eligibility period”) provided the cancellation does not hit the exception rules explained below. If you are unsatisfied with the Service within the first thirty days of purchase (the “eligibility period”), you may close the Service or Account (pursuant to this Agreement) during the eligibility period to receive a refund. If you are dissatisfied with our service for any reason, you will receive a FULL refund*. We’re confident you’ll love our products and services!

Rules of return and restrictions :

  • Items must be returned within 7 days of delivery.
  • Any Customization that requires personal attention of our engineer or developers.
  • Any sales made by our agent or affiliates can’t refunded by us directly.
  • Items purchased at a Skytells retail store may NOT be returned to our online store.
  • Product and services purchased outside of our service network.
  • All payment made through offline method. For example payment through western union, Payoneer dabit card, bank wire or cheque can’t be refunded due to the restriction of remittance policy of Central Bank of Bangladesh.

Refund Exceptions: Certain fees are just plain NON-REFUNDABLE

Our standard return policies do not apply to customized items. Please Non-refundable product and server includes as follows:

  • All refunds claim after 40th Days of purchase.
  • Theme Customization service.
  • API Customization service.
  • Bespoke web development service.
  • Professional Installation and / or upgrade service.
  • Skytells PM ("Software") License(s)
  • Skytells Connect ("Web Software") License(s)
  • Web Hosting
  • Domains Registration
  • Any Customization and / or development services that requires our personal attention of our engineer or developers.

Notice : We reserve the right to change our fees and prices at anytime, for any reason or no reason. If we do so with respect to any of your then-existing Service, you will be given an opportunity to consent to the new fees and prices or discontinue use of that Service, likely upon the next renewal. Further, we reserve the right to increase or decrease the amount of resources given to plans at anytime, for any reason or no reason. In the event of any price, fee or allocated resource change, we will post advance notice of such change to this Website at least thirty days prior to the change. Notice of any such change shall be considered given and effective on the date that such change is posted to this Website. You agree to the change if you continue to use the Service after the effective date of the change. We may, without obligation, also send Communications concerning the change.This refund policy is subject to change at any time without prior notice. Please do not hesitate to contact our sales department with any possible further questions.


Terms and Conditions for the Provision of Services.

Skytells (hereinafter referred to as “Skytells Inc”) provides web hosting and web enabled service to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using Skytells services. Once an order is placed with Skytells, you concur that you are in agreement with and bound by the terms and conditions below.

  • Any work done by Skytells for any client, which includes the scripts, coding or software, unless mutually agreed, will be copyright of Skytells and should not be commercially reproduced or resold without the knowledge and permission of Skytells.
  • Skytells cannot be held liable for copyright violations caused by materials and content submitted by the client.
  • Skytells will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
  • Skytells will not be liable for non execution of project for certain reasons not in control of IT Chimes.

To the fullest extent permitted at law Skytells Inc. provide this website and its contents on an ‘as is’ basis and we make no warranties until a client enters into an agreement with us on pay for service basis. Then the agreement of the service will determine the nature of representations and warranties.

Skytells Inc. seeks to ensure that all material on this site is accurate and current. However, Skytells Inc. is not responsible for the content of any external websites which may be linked to from this site.

TherThe following terms and conditions will apply to general web site design services offered by Skytells Inc.. By ordering services from Skytells Inc. you are agreeing to the following terms and conditions. If Skytells enters into a specific written agreement with you then the details of that agreement will determine the nature of representations of that particular agreement relating to payments, deliverables etc.

  • We reserve the right to refuse to construct a web site which we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright.
  • The acceptance of a commission shall be deemed as a contractual agreement between the client and Skytells Inc..
  • Skytells Inc. cannot always guarantee to start work immediately on a commission but will arrange a date with the client as to when work can commence.
  • All material, both text and images, supplied by the client and used in the construction of the client’s web site, will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
  • The copyright for all material provided by Skytells Inc. , such as HTML code, graphics, photographs and text, will remain the property of Skytells Inc. until such time as payment has been made in full.
  • Skytells Inc. makes every effort to design pages which display acceptably in the most popular current browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed.
  • Skytells Inc. can accept no responsibility or liability if any search engine, online directory or search site, submitted to as part of a web site promotion, chooses not to list a client’s web site.
  • Skytells Inc. will initially place the client’s website on one of Skytells Inc.’s demonstration servers during development in order that the client may view and comment upon the website’s progress. When both Skytells Inc. and the client agree that the website meets the criteria agreed during the commissioning process, Skytells Inc. will invoice the client for the full amount due for the commission. On receipt of payment, Skytells Inc. will publish the website on the client’s server, or provide the source code for the site via a download (or cd-rom disk) for the client to upload.
  • If at any point during the Website Development Cycle a client wishes to cancel, they may do so and the client will be refunded his payment already made but must not use any of the works done by Skytells Inc. in any manner.
  • If, during the Website Development Cycle, the client does not supply the content required in order to complete the commission within a reasonable amount of time, Skytells Inc. may charge extra to restart work on that project.
  • Skytells Inc. expects payment by cheque, credit card or cash within 07 days of the date on the invoice.
    Any payment returned by the bank or credit card company will incur a 60 USD administration charge. This will be invoiced and will be added to the total outstanding debt owed by the customer.
  • Skytells Inc. does not undertake to maintain or update a client’s website as part of the design commission. If a client wishes Skytells Inc. to maintain or update a web site as a separate commission, Skytells Inc. will negotiate with the client a maintenance contract appropriate to the amount of work required. Web site maintenance may also be undertaken on a time and materials basis if the client so wishes.
  • Skytells Inc. reserves the right to alter prices at any time without notice. If a client has commissioned any services from Skytells Inc. prior to a change in prices, that commission will not be subject to any increase, but any subsequent commission may be subject to an increase.
  • Skytells, Inc is not responsible for the contents published by any user uses any of our digital products
  • Skytells Inc. has right to activate or suspend the user's account at anytime
  • By agreeing to these terms and conditions your statutory rights are not affected.
  • Skytells Inc. reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions.
Skytells has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site and Skytells, Inc's Products, you signify your acceptance of this policy.
If you do not agree to this policy, please do not use our Site or Products.
Your continued use of the Site And our products following the posting of changes to this policy will be deemed your acceptance of those changes.
We have right to suspend, restricted or deactivate any user's account that violates our terms.