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Skytells - VPS's Frequently asked questions

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Skytells / KB / General Questions / VPS's Frequently asked questions

VPS's Frequently asked questions

 VPS's Frequently asked questions

  • What payment methods do you accept ?

    We accept Paypal and all Major Credit Cards.

  • How am I billed?

    You select your own billing cycle during the order process. We support month to month, quarterly, semi-annually and annual billing.

  • What is UNMETERED Bandwidth?

    We do not charge customers for their bandwidth usage. You are free to use as much as possible. Unmetered does not mean infinite however - for example an unmetered 100Mbit/s connection gives a maximum transfer of roughly 30TB/month or 30000Gbytes/month.

  • How long does it take for my VPS to be setup ?

    If your account information passes our automatic screening process, your server provisioning will begin instantly and your server should be online within 5 minutes. If server is not up within 5 minutes, please open a ticket on our helpdesk.

  • Do you provide any server management or backups?

    Our services are unamanged, and we do not provide or take any backups of your files.

  • Can I upgrade my VPS' resources ?

    Yes, You are free to upgrade to a higher plan at any time. You will be prorated for the rest of the period.

  • How do you do cancellations ?

    Servers are canceled at the end of each billing period or immediately depending on what the customers desires. Customer is required to make a cancelation request at least 1 day before their renewal date. After a server is canceled all customer data is deleted and you will not be able to recover it if you decide to reactivate in the future.

  • Can I purchase more ips than your order page gives ?

    Yes you can, please open a ticket on our helpdesk for further info.

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795 Folsom Ave, Suite 600
Los Angeles, CA 94107

Tel : +1 (877) 778-8073
Mail : Support@Skytells.net
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